Tour Ancestral: Melipona, Chocolate Artesanal, Tequila y Snorkel

At Cozumel Experience Tour, we understand that unforeseen circumstances can arise that affect your plans. However, we want to inform you about our cancellation policy to ensure a clear and fair experience for all our customers.
1. Deposits: All deposits made to reserve a tour are refundable as long as they are made at least 48 hours in advance. Failure to meet this deadline will result in no refund.
2. Cancellations: If you decide to cancel your tour, please notify us at least 48 hours in advance. In this case, you can reschedule your tour for a future date, subject to availability.
3. Forfeit Tour: If you do not show up at the scheduled time and date of the tour, it will be considered a forfeit tour, and no refund of the deposit or full payment will be issued.
4. Refunds: You can cancel your reservation up to 48 hours before the start of the tour to receive a full refund. Cancellations made less than 48 hours in advance are non-refundable.
Refunds will be processed using the same payment method used for the booking. Processing times may vary depending on the payment method.
Thank you for your understanding, and we are committed to providing you with the best possible experience in Cozumel. If you have any questions or require further information, please do not hesitate to contact us.

erms of Use
These Terms of Use ("Terms" or "Agreement") govern your access to and use of this website https://www.wwwcozumelexperiencetours.com, which is owned and operated by the business responsible for providing the Site ("the operator," "we," "us," or "our").
By visiting or using the Site, you confirm that you have read, understood, and agreed to these Terms.
Headings are provided for convenience only.
1. Introduction
1.1. The Site is operated for the purpose of providing information and enabling the purchase of physical goods, digital products, and services ("Products").
1.2. These Terms apply to the use of the Site, all purchases made through or in connection with the Site, and the relationship between visitors, customers, and the operator.
1.3. By using the Site, you agree to be bound by these Terms.
1.4. Any purchases or account access (if provided) are personal and non-transferable.
2. General Use of the Site
2.1. The Site provides information, contact forms, purchasing options, and access to Products.
2.2. Information may be collected automatically or voluntarily when interacting with the Site, as described in the Privacy Policy available on the Site.
3. Registration (If Applicable)
3.1. If registration or account creation is required to access certain Products or services, accurate and complete information must be provided.
3.2. Registration is optional unless it is specifically required for a particular product or service.
4. Website Availability and Responsibility
4.1. The operator may update, modify, or discontinue the Site or any part of it at any time.
4.2. Certain services offered through the Site may depend on third-party providers. The operator is not responsible for the performance, reliability, or availability of any third-party service.
4.3. Access to digital products may require internet connectivity and compatible devices. Access to physical goods depends on shipping conditions. These factors are outside the operator's control.
4.4. The operator is not responsible for delays, interruptions, or failures caused by events beyond its control.
4.5. Technical issues may occur, and the operator is not responsible for losses resulting from such issues.
4.6. The Site and all Products are provided "as is," without warranties of any kind, except where required by law.
4.7. The operator is not liable for indirect, incidental, special, or consequential damages arising from the use of the Site or Products.
5. Intellectual Property Rights
5.1. All content on the Site, including text, graphics, images, audio, video, design elements, and other materials, is owned by or licensed to the operator.
5.2. Visitors may not copy, reproduce, distribute, publish, modify, or create derivative works based on any content from the Site without prior written permission.
5.3. Unauthorized use may result in legal action.
6. Professional Disclaimer
6.1. The Site or Products may include general information or educational materials in fields such as health, nutrition, wellness, lifestyle, finance, or similar areas.
6.2. Such information does not constitute professional advice.
6.3. Visitors are responsible for seeking appropriate professional guidance for their personal circumstances.
6.4. The operator is not responsible for decisions or actions taken based on content found on the Site or in the Products.
7. Limitation of Liability
7.1. To the fullest extent permitted by law, the operator is not liable for:
Loss of profits, data, or revenue
Indirect, incidental, or consequential damages
Errors, delays, or inaccuracies in the service
Interruptions caused by external conditions
7.2. If liability is established in connection with a purchased Product, the total liability shall not exceed the amount paid for that specific Product.
8. Third-Party Tools and Links
8.1. The Site may include external links, embedded content, analytics tools, marketing technologies, or payment processors.
8.2. The operator is not responsible for third-party content, performance, accessibility, privacy practices, or security.
8.3. Use of third-party services is at the visitor's own risk.
9. Account Access (If Applicable)
9.1. Customers with accounts must maintain the confidentiality of their login credentials.
9.2. Any unauthorized access or suspected breach must be reported immediately.
9.3. The operator may suspend or terminate account access if misuse, fraud, or violations of these Terms are suspected.
10. Force Majeure
10.1. The operator is not responsible for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, war, government actions, network outages, or emergencies.
11. Purchasing Terms
(Applies to physical goods, digital products, and services)
11.1. Purchases made through or related to the Site may include physical goods, digital products, online content, subscriptions, or services.
11.2. Prices displayed on the Site include applicable taxes unless stated otherwise.
11.3. Prices, products, and offerings may change without prior notice.
11.4. Payment may be processed on the Site or via external systems. Customers must provide accurate billing and contact information.
11.5. Delivery:
Digital products are delivered electronically.
Physical goods are shipped to the address provided at the time of purchase. Delivery times may vary.
11.6. Risk of loss for physical goods transfers to the customer once the item is handed to the shipping provider, unless otherwise required by law.
11.7. If a product becomes unavailable after purchase, customers will be notified and either refunded or offered an alternative, as required by law.
12. Cancellation, Returns, and Refund Policy
12.1. Cancellations, returns, and refunds are handled in accordance with applicable consumer protection laws.
12.2. When no specific legal requirements apply, the following general terms are used:
Services
Cancellation is allowed within 1 day unless the service has already begun or been completed.
12.3. Refunds will be issued using the original payment method unless otherwise required by law.
13. Customer Responsibilities
Customers agree to the following:
Provide accurate and updated personal information
Ensure device compatibility for accessing digital content
Care of physical goods after receipt
Report any account-related issues promptly (if an account exists)
14. Termination
The operator may suspend or terminate access to the Site or cancel orders under the following circumstances:
These Terms are violated
False or misleading information is provided
Fraud, misuse, or abuse is suspected
The Privacy Policy is violated
15. Governing Law and Jurisdiction
These Terms are governed by the laws applicable in the jurisdiction where the operator is based, unless otherwise required by law.
Disputes must be resolved in the competent courts of that jurisdiction.
16. Miscellaneous
16.1. If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.
16.2. The operator may assign its rights and obligations to third parties without restriction.
16.3. These Terms constitute the entire agreement governing the use of the Site.
16.4. For inquiries, visitors may use the contact details provided on the Site's contact page.